FAQs

Have a question?

If you have any questions for us, check our FAQ section to see if we already have an answer. If you still can’t find the answer you’re looking for, get in touch with us directly.


Which loans can you find for me?

Loan Works has details of various types of loan. Typically, we help people who have been turned away by mainstream banks, so our loans are from online lenders and challenger financial institutions rather than the high-street. We cover short term loans, guarantor based loans as well as some credit unions and personal loans.


Is my loan with you?

No it is not. We are always really really clear about this. We are not a lender, we just help you find one – simple!


How much can I apply for?

Right now our website is for people who need to borrow between £100 and £10,000.


What will the APR be?

The APR, along with loan amount and terms, will be down to the lender that you apply with.


I’ve applied and been accepted for a loan. How long will it be before the money is paid out?

Firstly, if you used our website to find your loan then let’s start by saying thanks for giving us a go – we are really happy we could help.

Secondly, this is really a question for your lender. Every lender and every loan is different so it’s best to check with your loan provider.


I’ve applied and been accepted for a loan. How long will it be before the money is paid out?

Firstly, if you used our website to find your loan then let’s start by saying thanks for giving us a go – we are really happy we could help.

Secondly, this is really a question for your lender. Every lender and every loan is different so it’s best to check with your loan provider.


Can I get a loan paid out today?

You might be able to get a loan paid out on the day you apply – some of our payday lenders can pay out in as little as 15 minutes.

However, this will depend on your individual circumstances and your chosen lender.


How can I contact you?

We are more than happy to help with whatever you need. Just fill out the contact form below to get in touch.


What is a guarantor?

Guarantor loans are a popular alternative for people who have been turned down by mainstream banks. A guarantor is a friend or family member who agrees to make repayments on your loan if for any reason you are unable to do so yourself. If you know someone who is happy to stand as guarantor, this might be an option for you to consider.


Is my information safe with you?

All information that you give to us is completely safe. We take all of the appropriate measures to protect your data, and always look after your details.


How can I make a complaint?

We take all complaints very seriously. If you would like to make a formal complaint then please email us via the form on our contact page. Please make sure that you include your details in your email so that we can find your account on our system. Once we receive your complaint, we will conduct a full review and reply to your within five working days.

You can view our full complaints policy here – link.


Get In Touch

If you need us – we are here to help. Send us a message and we will get back to you in a jiffy.

Alternatively, give us a call on the phone number below. Our offices are open Monday to Thursday 9am to 6pm, and Friday 9am to 5pm.

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